BCB Cloud

Machines in one place, the work in another

Black Control Box serves a forklift distributor that needed a clearer view of its machines and their maintenance. Operating hours were read on site, so the service team struggled to know which machines were due, and late checks raised the risk of missed service intervals.

The work itself was spread across Google Tasks, WhatsApp and accounting software. Important details lived with one person, which made handovers hard.

Start from the work, then connect the machine

Hardware projects often begin with the device and hope the workflow follows. We began with the service team's day: what they need to know, when, and what they do about it. The platform was designed around that, and the hardware readings were wired in to feed it.

Tasks that create themselves

BCB Cloud creates tasks from each machine's service interval and brings assignments, progress and technician routes together. The service manager organises the day, and technicians follow a clear itinerary instead of a group chat.

Each machine's history, in one place

Paper records were easy to lose. We connected machine readings, warnings, tasks and service history in one digital record, so the team sees the context before planning the next job.

Device data is stored during signal loss and sent when the connection returns, so gaps in coverage don't mean starting over.

From a hardware concept to a market-ready product

The platform was also built for licensing. Its modular structure gives the client a foundation for offering connected maintenance to other businesses, with services that adapt to each customer. That meant designing for a roll-out, not just a first release: onboarding, partner materials and launch videos came with the product.